- Refund and exchange will not be accepted for all purchased products if you are living overseas.
- Customer can enjoy “3-Day Return and Exchange Guarantee”for purchased products except for pre-assembled and customized items such as chairs and desks. Below terms and conditions apply:
- Customer should contact us to apply for return or exchange within 3 days from the date of the sales memo.
- Returned items must beunused, unopened, without any damages and scratches.
iii. Items can only be exchanged for the same model, color and size.
- Any promotional bonus such as free gifts, redeemed gifts, gift certificates, coupon or discounted items conditional upon the purchase of specific items, etc. must accompany the returned items for a refund. If Customer fails to return the promotional bonus or if the promotional bonus was used or damaged, customer has to pay an equivalent amount as stipulated by us
- When refund, Customer has to pay for the free service used during the purchase, including but not limited to delivery service.
- Refund will be made to Customer in the form of the original payment or as decided by Rife Technologies .
vii. Refund amount will be the sum paid by the Customer for the items less the fee charged (if any) for processing the return request.
- No return or exchange on pre-assembled items such as wooden products and scratch prone finish products liek sit stand converters , chairs and custom-made desktop.
- No return or exchange on items without all accompanying accessories, manuals and/or blank warranty cards.
iii. Customer should pay for the inspection fee, transportation fee or disassemble fee before perform on-site physical inspection or products collection
- Refund will take approximately up to 4 weeks’ processing time from the date of the refund confirmation.
- For items with inherent quality defects, customer should contact us within 3 days from the date of goods receipt. Inherent quality defects do not include the followings:
- Measurement discrepancy (width, depth or height) arising from manufacturing process.
- Any difference between the product and the displayed item arising from the nature of materials, such as leather and wood pattern.
Please call us immediately if you wish to cancel an order. We will make every attempt to cancel your order before it ships or is subject to cancellation fees.
- Many items ship within 24 hours and build-to-order items may incur manufacturer cancellation fees if cancelled within a specific period before shipment.
- Items already in transit or on the shipping dock at a manufacturer may not be cancelled.
- If we cannot cancel your order it is returnable subject to our standard return policy.
- Refusing delivery does not alter this policy.
We will confirm all cancellation requests. Refunds are processed within 4 weeks of our receipt of the returned product. Refunds are issued in the same manner order was paid.